Pulse Insight Case Studies

Railway Industry Association: RIA

Railway Industry Association: RIA

Q: What do we do for RIA?

We run regular Pulses across the year asking RIA's membership for feedback on:

  • The overall membership experience
  • RIA events including RIA's Annual Conference
  • Membership preferences on how they like to receive industry/communications updates

"At the Railway Industry Association we use Pulse surveys to help us understand how we are perceived by both our membership and also our industry stakeholders, and we then use the information to benchmark progress and improve performance. Crucially, not only do these surveys help us keep in touch with members' views, they also serve to highlight to members that we are striving to raise our game and improve their customer satisfaction. I wouldn't hesitate to recommend Pulse surveys to any trade body seeking to improve its offering, they really are invaluable!"
Darren Caplan, Chief Executive, Railways Industry Association

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